How We Work
Our Process
From your first call to completed installation—here's what to expect when you work with us
Step 1: Initial Consultation
When you reach out—whether by phone, email, or through our website—you'll speak directly with a technical consultant, not a salesperson. We want to understand your challenges first.
During this call, we'll ask about your current setup, the problems you're experiencing (if any), and your goals for the future. This information helps us prepare for our site visit and ensures we bring the right equipment and expertise.
Timeline: Same-day callback guaranteed for all inquiries.
Schedule ConsultationStep 2: Site Assessment
For installation projects, we conduct a thorough site survey. This isn't just a walkthrough—we perform actual signal testing, check your network infrastructure, and map out optimal placement for all equipment.
We document everything: existing cabling conditions, available network ports, power requirements, and potential obstacles. This prevents surprises during installation day.
For repair calls, our technician arrives with a fully stocked service vehicle and professional diagnostic equipment. We start troubleshooting immediately.
Timeline: 1-2 business days for scheduling. Emergency same-day available.
Step 3: Detailed Proposal
Within 48 hours of the site assessment, you'll receive a detailed proposal that includes:
- ✓ Equipment specifications and quantities
- ✓ Clear pricing with no hidden fees
- ✓ Project timeline with milestones
- ✓ Training schedule included
- ✓ Warranty terms clearly stated
- ✓ Payment options outlined
- ✓ Ongoing support options
- ✓ Everything in writing
We believe in complete transparency. If something isn't clear, we'll explain it until it is. No pressure tactics—just information to help you decide.
Step 4: Installation & Configuration
Pre-Install
We confirm all equipment is on-site and ready before starting work.
Cabling
Neat, professional cable runs with proper termination and labeling.
Configuration
System setup according to your requirements and our proposal.
Testing
We test every phone, every feature, before considering it done.
We schedule installations after business hours whenever possible to avoid disrupting your operations. Weekend installations are available when needed.
Step 5: Training & Documentation
A system that's installed but nobody knows how to use isn't useful. We provide hands-on training for your team covering:
- Basic phone operations (transfer, hold, conference)
- Voicemail setup and retrieval
- Auto-attendant navigation
- Common troubleshooting steps
- Admin panel access for designated staff
You'll also receive complete documentation: network diagrams, device inventory, warranty information, and contact details for support. Everything you need to maintain the system.
Start Your ProjectReady to Get Started?
The process is simple. Your first step is reaching out.